(Remote Work - Located IN EGYPT )
We are looking for a dedicated, resourceful, and friendly Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn.
If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.
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Job Responsibilities:
Fully understand the current and future Parent™ system
Act as liaison between customers and the technical team
Increase interaction with current customers
Respond to customer inquiries via phone, email, or chat in a timely mannerCreate, manage, and follow up on customer tickets until they are resolved
Record all activities using our current CRM to enhance visibility
Follow the current internal customer success process and improve on it
Job Requirements:
Bachelor’s Degree
1-year experience in customer support.
Accept to work according to the Canadian time zone.
fluent in English.
Excellent written and verbal communication skills
Strong organizational skills
Job benefits:
Be a key part of an exciting international growth journey
Attractive USD salary
Health insurance .
Professional development
