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General information
All posting locations: EGY-C, Cairo, Egypt
Job Function: 11 - Logistics
Date Published: 14-Jul-2023
Ref #: R-72303
Description & Requirements
Are you a self-starter looking to make a difference in Customer Service & Logistics? Join Kraft Heinz North Africa and experience the excitement of working in a multifaceted business!
As an analytical problem solver- you can drive focus and lead change between Supply Chain & Sales. As the Customer Logistics Manager North Africa- you will report to the Head of S&OP & Logistics and work closely with various teams. Your primary focus will be to develop strategic partnerships with customers & distributors- building a proven foundation to support the commercial and operations functions.
Join us- and let's work together to improve Customer Service & Logistics at Kraft Heinz North Africa!
In brief- you will:
- Scope Local Market Egypt + North Africa Export Customers.
- Provide direction to deliver high levels of service to the customer - complete order- timely delivery- free of damage- accurate data- accurate transactions- truck utilization & cost efficiency.
- Ensure strict replenishment & allocation processes across channels align with forecast accuracy & inventory levels- based solely on In-Market Sales and using technology- agile planning & teamwork.
- Be the internal “voice of the customer-” promoting a customer-centric culture.
- Own the accuracy and timeliness of all data from customers & distributors (sales data- point of sale- inventory- vehicles- POS material- sales performance- targets & people)
- Lead the team’s activities to maintain seamless communication with the customer- commercial- and internal Supply Chain functions.
- Lead identification and prioritization of valuable activities that contribute to the growth and cost-effectiveness of the business.
- Develop the skills and knowledge of the team to ensure fully coordinated- differentiated service excellence is delivered internally and externally.
- Responsible for periodical audits on customer compliance to KHC standards of quality- safety & reliability.
- Develop future supply chain leaders through career path planning and execution.
- Develop talents at the distributors & key customers to ensure “best in class” execution and operations.
What you bring:
- Bachelor’s degree and post-graduate qualification with a focus on Supply Chain- Logistics- or Commerce
- Validated experience related to Supply Chain (O2C- Logistics- Customer Service- Demand Planning- Sales with Distributor model)
- Strong interpersonal and leadership skills; the ability to deliver a consistent message from analyst level to c-suit management.
- Experience in streamlining communication across all collaborators.
- Proficiency in the Microsoft Suite & handling big data is important (mainly Excel & PowerPoint)
- Proficiency in English is a requirement.
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About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
