Job Responsibilities:
- Training Delivery (Includes but not limited to)
- Create training plans
- Review training material
- Create assessments
- Ensure all trackers are updated following the standards
- Provide all needed reports following the standards
- Training needs analysis (Includes but not limited to)
- Create TNA for LOBs with poor performance
- Create assessment to all LOBs if needed
- Stakeholder Communication; internal and external
- Maintain records/reports/trackers and prepare statistical reports as needed
- Works closely with operations to assess training needs and delivering required new and refresher classes
- +1 year at Majorel
- Excellent German language + Very Good English language both written and writing
- Excellent presentation skills
- Excellent classroom management
- Excellent awareness of product knowledge
- Excellent communication skills for knowledge transfer and skill development
- Very good problem solving skills
- Very good analytical skills
- Good leadership skills
- Good conflict management and handling skills
- Good stakeholder management skills
- Very good knowledge of Google Workspace. E.g. Google sheets, docs, slides. etc.
- Ability to multitask and successfully operate in a fast paced team environment
- Ability to adapt well to change and adjust priorities as needed
- Experience in virtual training delivery is a plus
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